Agent's Code of Ethics
All Agents are required to observe the Agent’s Code of Ethics at all times, as set forth below:
a. Honesty and Integrity
- I will conduct enche business activities with the highest standard of honesty, integrity, and fairness.
- I will present enche marketing plan accurately and provide accurate and truthful information about products, services, earnings potential, and opportunities.
b. Compliance with Laws and Regulations
- I will comply with all applicable laws, regulations, and guidelines governing Single Level Marketing (“SLM”) practices, including consumer protection laws and advertising standards.
- I will handle customer data with the utmost care, ensuring compliance with Personal Data Protection Act 2010.
c. Transparency
- I will clearly disclose the nature of my business and the SLM opportunity to potential customers and recruits.
- I will disclose any material connections, affiliations, or interests that may influence my recommendations or business interaction
d. Respect and Professionalism
- I will treat all individuals with respect, dignity, and professionalism, regardless of race, ethnicity, religion, gender, age, disability, political or background.
- I will not engage in any form of harassment, discrimination, or unethical behavior.
- I will not make negative or disparaging remarks about enche, its employees, officers, directors or denigrate other companies’ products, marketing plans or any other features of another company. I will be respectful to enche and to the direct selling industry as a whole.
e. Product Claims
- I will only make truthful and substantiated, and verifiable claims about the benefits, performance, and quality of products and services offered by enche.
- I will not make misleading or exaggerated income claims about the environmental impact or health benefits of enche products without evidence.
- I will not retail enche’s products (“Products”) at below or above the prescribed prices authorized by enche.
f. Confidentiality
- I will respect the confidentiality of proprietary information, trade secrets, and personal data obtained through my involvement in enche’s business.
- I will not disclose confidential information to unauthorized parties or misuse such information for personal gain.
g. Conflict of Interest
- I will not take advantage the goodwill of enche to promote other business ventures/interests, whether directly or indirectly in competition with or in conflict with enche’s interest.
h. Compliance with enche’s Policies
- I will adhere to the policies, procedures, and guidelines established by enche, including rules on marketing practices, compensation structure, and sales tactics.
- I will not resort to any fraudulent act in promoting enche’s business at the expense of enche, fellow Agents and direct selling industry.
- I will not use enche’s trade name(s), information, literature, advertising material and gathering of people or other enche’s resources to enhance other business interests or purpose not authorized by enche.
- I will not accept gifts or bribes from suppliers, customers, or business partners.
i. Accountability
- I will take responsibility for my actions and decisions as an enche’s Agent and strive to resolve any disputes or grievances in a fair and transparent manner.
- I will accept constructive feedback and continuously improve my skills, knowledge, and ethical conduct in enche.
j. Representation
- I will not imply or claim that I have exclusive territory to sell Products within a specific area.
k. Communication
- I will communicate openly and honestly with other Agents, customers, and enche staff
- I will promptly respond to inquiries and address any concerns or issues raised.
i. Professional Development
- I will actively seek opportunities to enhance my professional skills and knowledge.
- I will participate in training and development programs offered by enche.
m. Customer Satisfaction
- I will prioritize customer satisfaction and ensure that their needs are met in a timely and effective manner.
- I will handle customer complaints and returns with care, seeking to resolve issues amicably.
Independent Contractor Status
An Agent is an independent contractor and shall not imply or represent himself/herself to others as a franchisee, partner, employee, agent or authorised representative of enche and accordingly shall not have the right to negotiate or conclude any contract on behalf of enche or hold himself/herself as having such a right.