FAQs
A. General Question
We offer a wide range of wellness products, including supplements and skincare solutions. Explore our collection to find what suits your needs!
Yes, in the near future, we will introduce a chatbot to assist you in finding products tailored to your specific goals and lifestyle.
Yes, our loyalty program is exclusively designed for our appointed agents and promoters, allowing them to earn rewards and benefits for their continued support and contributions.
Enche offers a diverse array of wellness-related products through various channels as online and offline marketplaces, a network of recruited stockists, affiliate partnerships, and dropship agents.
Click on the “Sign Up” button to start the registration process.
You may send your termination request in writing to our customer service.
Enche offers a wide range of products, including functional food and beverages, pharmaceutical products (such as health supplements and traditional herbs), and beauty/skincare/personal care products. We are committed to providing a convenient, secure, and efficient shopping experience. Explore our categories to find what suits your needs!
To create an account, click on the “Sign Up” or “Register” button at the top of the homepage. Fill in the required details, such as your name, email address, and password. Once completed, you’ll receive a confirmation email to activate your account.
We accept a variety of payment methods, including major credit and debit cards, online banking, and e-wallets. Rest assured, all transactions are secured for your safety and convenience.
You can reach our customer support team through our Contact Us page, where you can submit a query. Alternatively, email us directly at inquiry@enche.com or call our hotline at +603-7931 7011. We’re here to assist you with any concerns or inquiries!
B. Orders and Shipping
Once your order is shipped, you’ll receive an email with a tracking link. You can also log into your account and check the order status under the “Order History” section.
We offer standard, expedited, and international shipping options. Delivery times and costs will be displayed during checkout based on your location and selected shipping method.
If your order hasn’t been shipped yet, you can update your shipping address by contacting our customer support team immediately. For faster assistance, please provide your order details when reaching out.
If your order hasn’t been shipped, you can cancel it through your account via the user dashboard or by contacting customer support. If your order has already shipped, you’ll need to wait for delivery and then initiate a return request. We’re here to assist you with any concerns!
Shipping costs vary based on the destination and weight of the order. Please enter your shipping address during checkout to calculate the exact shipping cost.
If your order arrives damaged, please contact our customer service team immediately with proof of damage. We will arrange for a replacement or refund.
If you did not receive your order within the expected time frame, please contact our customer service team for assistance. We’ll investigate and resolve the issue promptly.
- Ordering online with us is simple and convenient. Just follow these steps:
- Visit https://prototype.enche.com/shop.
- Browse and select the products you want, then add them to your cart.
- Click on “Checkout” to proceed.
- Review and confirm your delivery address.
- Select your preferred payment method.
- After placing your order, you will receive a confirmation email. You can also download a PDF copy of your purchase receipt. To check your order status, simply go to the “My Account” tab and navigate to the “Your Orders” section.
C. Product Return / Exchange & Refund
Yes! All return/exchange requests must be submitted within five (5) days of receiving the order, provided the products are still in good condition and unopened. For more details, please refer to Enche’s return and refund policy.
You may initiate a return or refund by following the steps outlined in Enche’s return and refund policy. Ensure you include proof of purchase and adhere to the guidelines for a smooth process.
Refund payments will be issued within 30 days after the returned product(s) have been received and processed.
Please refer to our return and refund policy for more information.
D. enchePreneur
Nope, signing up costs nothing! Don’t miss this chance; become part of our community today!
As an enchePreneur, you can enjoy exclusive commission schemes, not discounts as previously stated. Additionally, an enchePreneur stockist can sell to anyone without restrictions, offering greater flexibility in managing your sales and customers.
enchePreneur allows individuals to build their business under the Enche umbrella by leveraging Enche’s tools and products. They are at liberty to conduct their own offline sales independently.
No, all products must be sold at the price prescribed or approved by Enche. Altering the price, whether raising or lowering it, is not allowed.
Yes, you can carry out your own promotions. However, it is recommended to align with Enche’s branding guidelines and policies to ensure consistency.
E. encheFfiliate
The encheFfiliate program allows individuals or businesses to earn a commission by promoting Enche’s products or services. Affiliates earn a percentage of sales made through their unique referral links, empowering them to generate income by sharing Enche with their network.
Use the affiliate dashboard to track real-time data on clicks, conversions, and commission earnings.
Commission payments are issued according to Enche’s payment schedule.
F. encheDropship
Yes, it’s recommended to register your business, as a business registration ID is mandatory for signing up with encheDropship.
You can track customer orders through the encheDropship dashboard. Each order will have a unique tracking number and real-time status updates
If a customer cancels the order before it is processed, the payment will be refunded. However, if the product has already been shipped, Enche’s return and refund policies will apply
No, you must adhere to Enche’s policies on pricing and transparency, which do not allow changes to the prescribed or approved product prices.
G. encheGiftsaway
encheGiftsaway is an opportunity for any of our appointed agents and promoters within our business ecosystem and community to assist corporate and institutional clients in acquiring Enche products with custom packaging featuring their logo. It’s the perfect solution for any occasion or gifting needs.
The commission earning and structure are displayed on your encheGiftsaway account page.
H. encheFluencer
No minimum follower count is required! Anyone can join. This is your opportunity to engage in marketing and earn by driving traffic to our website.
encheFluencer allows social media users to promote Enche products and services through their platforms. By sharing a unique referral link, users can earn a commission for every successful sale made through their link. It’s a flexible and rewarding way to monetize your social media presence, regardless of your follower count.
Simply sign up on the Enche website. You may be asked to provide details of your social media accounts during the registration process.
Yes, encheFluencers can select from the range of Enche products they wish to promote, subject to availability.
You can track your performance, clicks, and commission earnings through the encheFluencer dashboard, which provides real-time updates and insights.
I. encheLoyalty
This program is designed for agents and promoters within our business ecosystem and community as a form of recognition for outstanding performance. Top achievers will be reviewed periodically, and rewards will be announced accordingly during these review periods.
J. encheMarket
encheMarket is a platform where Enche places its products across various marketplaces globally, providing exposure to diverse audiences and increasing potential sales opportunities.
For customers, encheMarket ensures easy access to Enche products on trusted marketplaces. For sellers, it offers a centralized approach to reaching global audiences, increasing visibility, and enhancing sales opportunities.
encheMarket leverages partnerships with major eCommerce marketplaces in different countries. This allows Enche products to be listed, managed, and marketed in multiple regions, maximizing international reach and sales potential.
Yes, encheMarket provides a dashboard for tracking sales performance, including metrics such as product views, orders, and revenue across various marketplaces. This helps optimize listings and strategies for better results.