Privacy Notice
1. Introduction
In compliance with the Personal Data Protection Act 2010 (“the Act”) and its regulations, this Privacy Notice is issued to all our valued enchePreneur, encheFiliate, encheDropship, agents, customers and/or prospective customers. This Privacy Notice is intended to inform you of your rights concerning your Personal Data that has been and/or will be collected and processed by us.
By using our website, applications or any other service, you are deemed to have consented to the collection, use, and processing of your Personal Data in accordance with this Privacy Notice.
2. Collection of Personal Data
We collect and receive your Personal Data during your present or future dealings with enche Sdn Bhd (“enche”), its subsidiaries, and associated companies (collectively referred to as “we”, “our”, “us” or “Company”). This may occur through registration forms you complete and submit either in paper form or electronically via enche’s website as agent or customer. Your Personal Data is collected to achieve the “Purpose” as defined in this Privacy Notice and in connection with our business operations.
3. Description of Personal Data
The types of Personal Data we collect include, but are not limited to:-
a. Name;
b. Identity Card number/Passport number;
c. Addresses (including email addresses);
d. Nationality;
e. Marital Status;
f. Date of Birth;
g. Gender;
h. Payment data such as bank account details, credit/debit cards details and information or data required to verify and/or process payment transactions;
i. Mobile phone number;
j. Emergency contact details;
k. Signatures;
l. Photographs and videos containing your image;
m. Sensitive personal data; and any
n. Personally Identifiable Information (PII) defined by international privacy laws or standards.
4. Purpose for Collection of Personal Data
All the Personal Data collected by enche may be used, disclosed and/or shared for the following purposes, including but not limited to:-
a. Process your application;
b. Administrative purposes;
c. Order fulfilment;
d. Contacting you and supporting your agent ship or conducting internal surveys, marketing, promotions and advertisements;
e. Processing your payment transactions;
f. Conducting credit /trade checks on you where applicable (including but not limited to credit assessments, credit monitoring, reviews, reporting, and debt recovery);
g. Evaluative purposes, such as assessing if refunds or exchanges should be made or if an agent has violated enche’s policies and procedures;
h. Publishing in enche’s advertisements, promotions and communications;
i. Administering your participation in our meetings, workshops, or events;
j. Providing you with data and training related to our products and services, business opportunities, and the products and services of our business partners;
k. Conducting statistical analysis;
l. Responding to your inquiries;
m. Disclosing to any contractor or third-party including courier and/or delivery companies who provide services to enche.
n. Complying with applicable laws, assisting with any governmental or police investigation and/or obtaining legal advice to ensure compliance with Rules & Regulations, Code of Ethics and other policies and procedures; and
o. Other purposes, directly or indirectly relating to any of the above and enche’s activities
(collectively referred to as the “Purposes”).
5. Disclosure of Personal Data
Unless otherwise specified or required by law or necessary for the purposes of performing services with respect to your use of this website, we will not share your Personal Data with third parties for their marketing or commercial use without your consent, except as part of a specific program or feature. When necessary, your Personal Data may be disclosed to enche's agents, distributors or contractors to service you. These parties are prohibited from using your information in any way other than to provide the contracted services.
We may share personally identifiable information and non-personally identifiable information with our subsidiaries, affiliated companies, or other businesses or persons for processing such information on our behalf. We require these parties agree to process such information in compliance with our privacy policy, and we make reasonable efforts to limit their use of such information and implement appropriate confidentiality and security measures. We may also use third parties to facilitate our business, such as to hosting the website, sending email updates, processing payments, or providing search results.
In connection with these offerings and business operations, our service providers may have access to your Personal Data for a limited time. Where we utilize third parties for the processing of any Personal Data, we implement reasonable contractual and technical protections limiting the use of that information to the specified purposes.
6. Security of Personal Data
a. We take reasonable steps to protect the Personal Data we receive from misuse, loss, unauthorised access, modification or disclosure.
b. By providing us your Personal Data by using our services or website, you consent to the transfer, storage and processing of Personal Data to locations where our services, central database and system facilities are located and/or operated, which may be outside your country or domicile.
c. However, as the internet is inherently insecure, we cannot provide assurance regarding the security of the information you transmit to us, and you do so at your own risk.
d. Our website may contain links to websites operated by third parties (“Third Party Websites”). We are not responsible for the privacy practices or the content of Third Party Websites and you should review their privacy policies before providing any information.
e. Any Personal Data retained by us will be destroyed and/or deleted from our records and systems in accordance with the retention principle in the event such data is no longer required for the said Purposes.
7. Use of Cookies
Our website may use cookies, which are small data file stored on your computer by your Web Browser. Cookies help us understand how you navigate our website and identify you when you return. Cookies also assist us in improving our website, enhancing customer relations, and personalizing offers based on your needs and preferences. Cookies cannot be used to retrieve data from other cookies created by other websites or to read data stored on your computer’s hard drive. You may adjust your browser settings to refuse cookies or to notify you when a cookie is sent; however, some features of our website may not function properly if cookies are disabled.
8. Transfer of Personal Data
Your Personal Data may be transferred to, stored and processed (“Transfer”) in a country other than it was collected. We assure you that such Transfer comply with relevant and applicable data protection laws and regulations.
9. Data Subject’s Obligations
It is necessary for enche to collect and to retain your Personal Data to fulfil the Purpose. Therefore, you are obligated to provide accurate, true and up-to-date Personal Data to enche. Failure to provide such data may prevent from processing your data for the Purpose stated in Clause 4 herein, or from effectively rendering our services to you, resulting in the termination of any relationships created or to be created between us.
10. The Rights of Data Subject
You have the right to request access to, correction of, and/or limitation of our processing of your Personal Data at any time by contacting enche’s Customer Service Department.
11. Changes to Privacy Policy
We reserve the right to amend this Privacy Policy from time to time without prior notice. The changes shall be effective immediately upon posting on the website. If you do not agree with the terms, please discontinue using the website immediately. Continue use of the website will be considered acceptance of the terms herein.
12. Acknowledgement and Consent
By providing your Personal Data to us, engaging with enche, or using the Company’s products and services, you acknowledge that you have read, understood and accepted the terms of this Privacy Notice, and you agree and consent to the use, processing, disclosure, and transfer of your Personal Data by enche as described herein.
13. Inquiries and Complaints
Should you require further information about the Personal Data we hold or how it is being collected or used, which are not addressed in this Privacy Notice, please contact us at:
Contact Number: +60 3-7931 7011
Email: inquiry@enche.com
Address: A17-12, Pinnacle PJ Tower A, Jln Utara, Pjs 52, 46200 Petaling Jaya, Selangor, Malaysia